What is meant by digital transformation?

Digital transformation is the process an organization applies to integrate digital technology into all areas of business. This process fundamentally changes the way an organization delivers value to customers. Companies are adopting innovative digital technologies to drive cultural and operational transformations that better align with changing customer demands. Examples of digital transformation include:

• Businesses start building digital solutions, such as a mobile app or e-commerce.

• platform Migrate companies from on-premises infrastructure to cloud computing.

• Enterprise adoption of smart sensors to reduce operating costs.

What is the importance of digital transformation?

The term “digital transformation” describes how to implement new procedures, skills, and technologies to stay competitive in the ever-changing world of technology. During the post-pandemic period, any organization must have the ability to quickly adapt to changes such as:

• market entry pressures 

• Sudden disruptions to supply

• chains Rapid changes in customer expectations

Here are some of the benefits of digital transformation initiatives.

Emerging technologies such as cloud services can save time and improve efficiency in all types of business processes. For example, the use of digital technology such as artificial intelligence creates space for employees to focus on tasks that require creativity and problem-solving.

Similarly, performing data analytics using machine learning can give you new insights to achieve your business goals faster. 

Improving customer experience

During the post-pandemic period, customers will expect continued availability of service across multiple channels. They also want to provide easy-to-use, mobile-friendly websites and communication systems. Here are some of the digital transformations that have a direct impact on the customer experience:

1. Develop mobile applications and workflows

2. Adopting smart sensing technology for faster order tracking and execution

3. Adopting artificial intelligence to interact with customers in real time

4. Improve customer support and service with automation

Reduce operational costs

• Equipment maintenance 

• Logistics and delivery 

• Services energy 

• Expenditures Human resources 

• Expenses customer 

• Support expenses

You can achieve cost savings because digital transformation helps you do the following:

Cancel or replace certain resource-intensive workflows 

Reduce spending on expensive infrastructure and equipment with managed services and cloud computing 

Automate tasks using a combination of smart sensors, smart devices, and machine learning